How We Are Dealing With A Busy Waiting List

Just another quick post about lesson and booking conditions.

I am posting this, as recently I have contacted quite a few new students about open slots, sent them details to book in, and then they havnt booked in. This causes us issues with our diary management and prevents others getting off the waiting list, so this is what we do to deal with the waiting list.

We are extremly Busy at the moment, and as you may appreciate we have a long waiting list of students desperate to get learning. Some have been waiting more than 3 Months.

We are still running at Maximum capacity and trying desperately to get new students into the driving seat from our waiting list.

Our intake process is to to evaulate the availability indicated from you on your contact enquiry and check against our diary slots. If we manage to find availability, we contact you straight away to offer you a chance at booking into the diary on those available slots.

We will advise you via SMS there is availability as soon as we can

You need either, : Tell us you no longer need our services (You may have found another instructor whilst you waited on our list), or agree to start booking your lessons in.

If we get no reply from you at this stage, your details are removed from our waiting list and you will no longer be contacted by us with regard to lessons.

If you are ready to book you will be sent login details to allow you to book. These will ONLY be valid for 7 days.

If you do not make a booking within this time, your details will be removed from our system and you will not be able to make any bookings.

We can only have a finite number of active students on our system at any one time. Therfore the following also applies to students taking lessons.

If lessons are not taken at regular intervals (at least 1 lesson in every 4 weeks) then your account will be marked as inactive and you will not be able to make further lesson bookings. Your inactive account will therefor become available to the next person on the waiting list.

Block Booking Vouchers.

Our block booking vouchers work much the same way as a concert ticket, in that they have an end date and are non refundable.

When you buy a voucher you will be given the number of sessions on that voucher. The voucher sessions need to be taken with the validity period of the voucher (5 Months from date of purchase). Any sessions not taken with this period become null and void and you will lose them.

During this very busy time,

WE WILL NOT HOLD YOUR SLOT OPEN. We have people dedicated to learning who need the slots, and they will be given them if you are not using them.

To See the full booking conditions, click this link. https://www.darwendt.com/booking-information/

To see the current waiting list, click this link. https://www.darwendt.com/current-waiting-list/